We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item/s must be in perfect condition,  placed in original Dewey packaging. unworn or unused and with the tags still attached, You’ll also need the receipt or proof of purchase.


Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on fashion template books, mystery boxes or gift cards.

 

For hygiene reasons, we’re unable to accept returns for facemasks or earrings…sorry!  If you'd like to return swimwear, please make sure it still has the protective slip for sanitary reasons otherwise we won't be able to refund you.


Exchanges


We do not offer exchanges. 


The fastest way to ensure you get what you want is to return the item you have to request a refund and make a separate purchase for the new item.


Refunds


It can currently take up to 21days to process your return after your order arrives back with us. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your credit usually within 7 working days.