FAQ

We accept the following payment methods in the UK: Visa, Visa Debit, MasterCard, Apple Pay, Google Pay, AMEX. We also accept PayPal and Klarna.

For international customers local payment providers are available at checkout.

Pay with Klarna - Flexible payment options

We have partnered with Klarna to bring you new ways to pay at checkout. 

Here’s how it works: 
1. Add products to your Shopping Bag and select "Klarna” when you check out 
2. Enter a few personal details and you’ll know instantly if you’re approved 
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.  

For Klarna’s UK specific Terms and Conditions please visit: https://www.klarna.com/uk/terms-and-conditions/  

As soon as you have gone through the checkout process, you should see a confirmation message with your order number. This will also be emailed to you.

Once your order has been processed by our cherished warehouse team, we will send you another email to let you know your order has been dispatched with your tracking info too!

Our super speedy warehouse team will get your order on its way to you as soon as possible. As soon as it's on its way, we will email you with your tracking details.

Delivery estimation dates are just estimates and your order may arrive sooner or later than the given dates.

Sorry we can't amend any orders after they have been placed. This is due to how speedy our warehouse team are and the volumes they deal with.

Sorry we are unable to cancel an order after it has been placed. Our cherished warehouse team work very hard to dispatch orders as soon as possible which is why we are unable to make any cancellations.

We're so sorry about this. Please do get in touch with our cherished Customer Support Team on our contact us page with your order number and they will advise further. Please be prepared to take some pictures of the item.

This is most likely due to an item being out of stock at the time the order was placed (items can sell quickly from time to time!). If this is the case, then you will have automatically been refunded.

Unfortunately, we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have to request a refund and make a separate purchase for the new item.

We take security very seriously, which is why we are committed to ensuring your information is safe and secure. We have robust security systems and procedures in place to ensure we safeguard information we collect online.

UK Customers:
FREE UK Standard Tracked Delivery on orders over £100, or £5 for orders below. Next Day Tracked Delivery (including Saturdays) £8. Excluding bank holidays.
International Customers:
United States: Free Standard Delivery for orders over £200, or £23 for orders below.
United States: Express delivery £30
Eurozone / Europe: Standard Delivery £14
Australia: Standard Delivery £25
Canada: Standard Delivery £25
New Zealand: Standard Delivery £29
Norway: Standard Delivery £18
Switzerland: Standard Delivery £15
Rest of World: Standard Delivery £29
Click HERE for our Shipping Policy

Depending what country you are ordering from and the value of your order, you may need to pay custom or import duties before your order is delivered to you by our delivery companies. They will contact you to make payment arrangements, which should be an easy process. We are however working on a simple process so that any customs or import duties will be included in our delivery fee so they'll be no additional costs.

UK Customers:
We expect any order placed with standard delivery to take around 3-5 working days to reach you. Any order placed with express delivery is expected to take 1-2 days. 

International Customers:
It can take up to a couple of weeks for your order to reach you so please bear with us and keep an eye on your tracking details! 

Please note that although delivery companies do everything they can to reach their service schedules 100% of the time, we are unable to guarantee that you will receive your goods within the estimated delivery times. Deliveries to certain postcode areas may also take longer.

Please note that delivery estimation dates on your tracking are just estimates and your order may arrive sooner or later than the given dates.

DEWEY have no control over deliveries once the delivery companies take receipt of your order.

Possibly! A signature from you or a neighbour may be required. If nobody's home, the delivery company will leave a card or email you telling you where your parcel has been delivered to.

Your parcel can be delivered to another address.
If you want your parcel delivered to you at work, make sure you put the name of the company or organization in the address field, as well as the contact name just to make sure it reaches you!

We're really sorry to say that there are some exceptions to the express delivery service. Please see below for details -
Orders placed Monday – Friday for delivery to the following postcodes will take 2 - 3 working days:
GY, HS, IM, JE, KW 15-17,
PA49, 60 – PA75, PA78, PH30, PH41-44, ZE 2-3
Orders placed on a Sunday for delivery to the following postcodes will take 2 - 3 working days:
AB, BT, DD, EH, FK, G, GY, HS, IOM, IV, JE, KA, KW, KY,ML, PA, PH, TD,ZE

British Forces Deliveries
If you do choose to have your goods delivered to a British Forces address then please note that we are unable to deliver to PO Box addresses. A full postal address is required including a postcode. Sorry about this!

We currently don't refund delivery fees but postage is FREE over £100 for UK customers!

DEWEY facilitate deliveries to the Channel Islands - please note, goods delivered to the Channel Islands may be liable for customs duties in accordance with the Channel Islands import rules. Therefore, the recipient of the goods (who may not always be the person who originally ordered the goods), will receive a separate request for payment of these charges.

DEWEY have no control over applicable import duties, as such, we will not be able to predict what these charges may be; unfortunately, we are not able to offer support on localized import duty / tax processes. We encourage customers to check the import charges applicable before processing orders.

For our UK customers:
We do not offer free returns. Please be selective with items you order to hopefully prevent you from having to return any items.

You can choose which delivery company to use if you need to return any items. We recommend you to use Royal Mail or EVRI tracked service. Please ensure you obtain and keep safe your proof of delivery as you may need this for us to process your refund.

We accept returns within 14 days of purchase providing items are in perfect condition, unworn, and with the original tags still attached.

How to pack your DEWEY return:

Please make sure the items you’re returning are in perfect condition with the original tags still attached(we do check).
Insert a note with your order number and list of items you are returning and the reason for your return.
Seal the parcel securely and ensure you obtain and keep safe your proof of delivery as you may need this for us to process your refund.

Send your return to:
Dewey Clothing
Torque (WO1)
Wortley Moor Road
Wortley,
Leeds
LS12 4JH

YOU CAN DOWNLOAD AND PRINT A PRE-PREPARED ADDRESS LABEL AND COMPLETE A FEW DETAILS. NAME, POSTCODE, ORDER NUMBER, REASON FOR RETURN CODE.

Still have a few questions? Head to our contact us page or email our cherished Customer
Service Team: heretohelp@deweyclothing.com 
For international customers:

Please note that we have extended our returns window for international orders to 30 days to allow plenty of time for your return to reach us. 

We do not offer free returns. Please be selective with items you order to hopefully prevent you from having to return any items.

You can choose which delivery company to use if you need to return any items. Please ensure you obtain and keep safe your proof of delivery as you may need this for us to process your refund.

Please make sure the items you’re returning are in perfect condition with the tags still attached and remember to pop a note in the parcel with your order number and tell us why you’re  returning the item.

Send your return to:
Dewey Clothing
Torque (WO1)
Wortley Moor Road
Wortley,
Leeds
LS12 4JH
United Kingdom

Still have a few questions? Head to our contact us page or email our cherished customer service team: heretohelp@deweyclothing.com

Please send your return to:
Dewey Clothing
Torque (WO1)
Wortley Moor Road
Wortley,
Leeds
LS12 4JH
United Kingdom

YOU CAN DOWNLOAD AND PRINT A PRE-PREPARED ADDRESS LABEL AND COMPLETE A FEW DETAILS. NAME, POSTCODE, ORDER NUMBER, REASON FOR RETURN CODE.

Ordered wrong sizeD100

Item too smallD101

Item too bigD102

Item too long / sleeveD103

Item too long / hemD104

Item too short / sleeveD105

Item too short / hemD106

Item too long / sleeve & hemD107

Item too short / sleeve & hemD108

Item doesn’t fit all roundD109

Wrong item deliveredD110

Changed my mindD111

Didn’t like the itemD112

Purchased the wrong itemD113

Item does not match the descriptionD114

Item did not meet my expectationsD115

Item arrived damagedD116

Shipped too lateD117

Defective itemD118

Not comfortableD119

For UK customers we accept returns within 14 days of purchase providing items are in perfect condition, unworn, and with the original tags still attached.

For international customers we have extended our returns window to 30 days to allow plenty of time for your return to reach us. 

We do not offer free returns. Please be selective with items you order to hopefully prevent you from having to return any items.

You can choose which delivery company to use if you need to return any items. Each delivery company have their own delivery charges. Please ensure you obtain and keep safe your proof of delivery as you may need this for us to process your refund.

It can currently take up to 21 days to process your return after your order arrives back to our returns centre. If it has passed this time period, please do reach out to our cherished Customer Support Team who can help.

Keep an eye on your proof of postage tracking with your delivery company which will let you know when your order has been returned back to us. Once your order has arrived at our returns centre we will process your refund.

It’s super simple – just return as you would normally, and we will handle the rest.

We currently don’t refund delivery fees, but postage is FREE for orders over £100 for UK customers.

We accept the following payment methods in the UK: Visa, Visa Debit, MasterCard, Apple Pay, Google Pay, AMEX. We also accept PayPal and Klarna.

For international customers local payment providers are also available at checkout.

Your card or PayPal account will be charged as soon as you have placed your order. If the money hasn’t been transferred from your account within 24 hours your order will be reverted.

Pay with Klarna – Flexible payment options

We have partnered with Klarna to bring you new ways to pay at checkout.

Here’s how it works: 
1. Add products to your Shopping Bag and select “Klarna” when you check out
2. Enter a few personal details and you’ll know instantly if you’re approved 
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.

For Klarna’s UK specific Terms and Conditions please visit: https://www.klarna.com/uk/terms-and-conditions/

Pay with Klarna - Flexible payment options

We have partnered with Klarna to bring you new ways to pay at checkout.

Here’s how it works:
1. Add products to your Shopping Bag and select “Klarna” when you check out
2. Enter a few personal details and you’ll know instantly if you’re approved
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.  

For Klarna’s UK specific Terms and Conditions please visit: https://www.klarna.com/uk/terms-and-conditions/

So sorry - stock can sell quickly, so if you can't find an item then it's likely it has sold out. Hopefully you can find something else you love.

We haven't updated our site with a policy yet, but this is something we're currently working on. Look at our sustainability pages here for more info in the meantime though.

We're so sorry the item you were looking to purchase sold out. Whilst we don't have a waiting list for out of stock items just yet, do get in touch with our cherished Customer Support Team who can advise whether there may be a restock or not.

Please see our unique cherished size guide here.

Unfortunately, we can’t process price matches for styles that you have already purchased, that now might have changed or are now included in a limited-time promotion, sale or markdown. Due to the nature of our business, products and prices can change from time to time due to stock, size availability and demand across the world.

Just type your promo code into the 'Your Promo Code' box at checkout and hit 'Apply'. If the code is valid, your discount will be applied. Please note, only one promotional or discount code can be used per order. Please make sure to check whether the code can be used on full price and/or sale items.

Thanks so much for entering! Any prizes are non-returnable and refundable, and a cash equivalent cannot be given. We also cannot exchange any winning garments so do be sure on the sizing you are requesting if you do happen to win.